Emergency
Need an ambulance? Call +254 717 231 721
In an emergency, call the ambulance line rather than filling in a form. It connects you with our dispatch team, who need to know where you are and what has happened.
Written by the Care Bora team · Last checked 8 October 2026. This page describes how our service works and is not medical advice.
What to do when you call
- 1
Call the ambulance line
Dial +254 717 231 721. Speak clearly and stay calm; the person on the line is there to help.
- 2
Say where you are
Give the area, the nearest landmark or building, and the road if you can. A precise location is the most useful thing you can give.
- 3
Say what has happened
Describe what happened, how many people are hurt or ill, and whether they are conscious and breathing. Give a phone number we can reach you on.
- 4
Stay reachable
Keep your phone free and, if you can, have someone wait at the gate or road to guide the crew in.
When to call straight away
- Chest pain, or difficulty breathing
- Severe bleeding that will not stop
- Someone who is unconscious or not responding
- A seizure, or signs of a stroke — a drooping face, a weak arm, slurred speech
- A serious injury, or a road accident
- Heavy bleeding in pregnancy, or complications in labour
If no one answers
Don't wait. Call 999 or 112, which are Kenya's national emergency numbers, or get the person to the nearest hospital. In Kenya you can also call 999 or 112.
Non-urgent transport and in-app requests
If it is not an emergency, you can also sign in and send an ambulance request with the pickup details, then follow its status. Payment for the service is requested by M-Pesa after it is completed. For anything urgent, calling is always faster.
Questions people ask
How quickly will an ambulance arrive?
We can't promise a time. It depends on where you are, traffic and which crew is free. The most useful thing you can do is give an exact location and keep your phone free.
Can I request an ambulance online instead?
Yes, after signing in, and you can follow the status of your request. But in an emergency, call the line — it is quicker than typing.
Is this a replacement for the national emergency numbers?
No. Kenya's national emergency numbers are 999 and 112, and you should use them if you can't get through to us.