Your data
Delete your Care Bora account
You can delete your account and personal data yourself, at any time, from the app or this website. It takes under a minute and cannot be undone.
How to delete your account
In the app
Open Account, choose Delete account, enter your password and confirm.
On the website
Sign in, open Profile, and use Delete account at the bottom.
Can't sign in?
Email customercare@carebora.co.ke from the address on your account and we will help. We will confirm it is you first.
What is removed straight away
- Your name, email address, phone number and profile photo
- Your password, sign-ins on every device, and any Google or Facebook link
- Your patient profile: address, blood group, emergency contact
- Health information you recorded yourself: allergies, conditions, medicines, vitals, immunisations, and documents you uploaded
- Your notifications, and any access you had granted to your records
- For care providers: your public profile, licence details and uploaded licence documents. You are removed from the directory.
What we are required to keep
Kenyan law requires medical records and financial records to be kept for a set period, so some records cannot be erased on request. These are kept without your name or contact details, and are deleted when the retention period ends:
- Clinical notes and prescriptions written by your clinicians, and laboratory results
- Records of appointments, orders and payments, including M-Pesa receipt numbers
What happens next
- Upcoming appointments are cancelled and the other person is told.
- We email your old address to confirm, so you know it was done.
- You can sign up again later with the same email or phone number; it will be a new, empty account.
- Business accounts (pharmacies, labs, ambulance operators) must be handed over or closed with our team first, because open orders depend on them.
More detail is in our privacy policy.